Job description

Company culture :

Concentrix is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a collaborative dimension, promoting trust, empowerment and close managerial support. It is also built on a structured organizational culture, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate innovation component fosters adaptability and continuous improvement of practices and services.

Mission:

On behalf of our client, a leader in travel management, we are looking for an English-French supervisor

Reporting to the project manager, your missions will be:

• Ensure that qualitative and quantitative objectives are met
• Ensure compliance with the client's and Concentrix's processes and quality standards
• Provide regular activity reports to the client and top management
• Manage and lead a team of customer advisors: coaching, holding regular individual meetings and team meetings, implementing support plans for low performers...
• Analyze individual and collective performance indicators to identify areas for improvement and implement corrective actions
• Ensure the availability of necessary resources and production tools to handle workflows
• Manage turnover, absenteeism, and implement necessary action plans
• Ensure the administrative management of your team (holidays, absences, lateness...)
• Alert on problems that could impact production
• Manage production incidents

Profile:

• Higher education in management
• You have perfect command of French and English
• You have at least 6 months of experience as a manager
• You have analytical skills to understand and drive the achievement of objectives
• You have a sense of anticipation and are focused on customer satisfaction and solutions
• You are organized and rigorous
• You are recognized for your interpersonal skills
• You have good listening skills
• You are proactive
• Leadership and strong managerial skills are essential qualities to successfully carry out your mission
• You are comfortable with office tools (Word, Excel, PowerPoint and internet) and telephony

Benefits

We offer you:

• An attractive salary package including a language bonus + expertise bonus + performance bonus
• A balance of €300/semester to use on the project platform for all employees.
• A range of benefits: health insurance, on-site cafeteria, discounts with partner stores with Webhelp...
• Pleasant working conditions and opportunities for career growth