Job Description

Roles & Responsibilities

Manage a portfolio of renewal opportunities following the 120-day renewal cadence. Collaborate with partners to ensure they have full visibility of renewal timelines and requirements. Identify risks early (churn signals, budget issues, dissatisfaction) and escalate appropriately. Deliver excellent customer service by providing timely, accurate, and professional communication to end users. Assist partners with quotes, pricing details, product clarification, and renewal documentation. Support partners in presenting the renewal value and overcoming objections. Achieve quarterly and annual renewal rate targets. Proactively drive conversations around upsells, multi-year deals, or product expansion when applicable. Maintain accurate renewal forecasting and pipeline hygiene. Update CRM tools (e.g., Salesforce) daily to reflect opportunity status, interactions, risks, and next steps. Resolve issues related to pricing, product clarification, SLA concerns, or billing questions. Execute renewal, win-back, and retention campaigns as instructed.

Desired Candidate Profile

• Experience in Inside Sales, Customer Success, or Customer Service in the tech/SaaS/IT industry.
• Strong communication skills and the ability to articulate value clearly to both partners and end users.
• Ability to work in a fast-paced, partner-led sales environment.
• Fluency in English and Spanish
• Organized, proactive, and able to manage a large renewal pipeline.