Job description

Company culture :

HUIR – International University Hospital of Rabat operates within a predominantly collaborative culture, where people, trust, and teamwork are central to daily practices. The hospital promotes a close and supportive management style focused on empowerment, guidance, and collective commitment. This collaborative foundation is reinforced by a strong innovation dimension, encouraging initiative, experimentation, and continuous improvement. It is supported by structured processes ensuring reliability and efficiency, while competitive dynamics play a clearly secondary role.

We are looking for an experienced and rigorous HEAD OF EMERGENCY BAF to join our Administrative and Financial Department at HUIR.
This person will be responsible for managing and supervising patient admissions and billing for hospital services in compliance with current standards and procedures. They will coordinate an administrative team and ensure smooth communication with the hospital's various departments, insurers, mutual funds, and other financial partners.

Responsibilities:

Patient Admissions Management:

• Supervise the registration of patients, whether for hospitalization, consultations, or emergency care.
• Ensure the collection and verification of necessary documents for creating medical and administrative files.
• Verify the accuracy of information provided by patients (identity, social security coverage, health insurance, etc.).
• Manage requests for coverage from insurance companies and mutual funds and their validation.
• Implement processes for directing patients to the appropriate departments (consultation, hospitalization, emergencies, etc.).

Billing, Issuance, and Collection Management:

• Ensure correct billing of medical procedures and hospital services, in accordance with current rates and agreements.
• Supervise the drafting of estimates and the final billing of care provided.
• Monitor patient payments and ensure the regularity of collections.
• Manage debt collection, in collaboration with financial departments, ensuring the proper application of payment terms.
• Guarantee the application of rules and rates regarding social security, health insurance, and mutual fund coverage.

Administrative Monitoring and Compliance:

• Ensure the updating and archiving of patients' administrative and medical files.
• Verify the compliance of files with the requirements of health insurance funds and other financial organizations.
• Prepare monthly and annual reports related to billing and hospital revenue.
• Manage administrative documents related to admissions and payments in compliance with legal and ethical standards (confidentiality of information, etc.).

Team Management and Leadership:

• Lead and coordinate a team of agents responsible for admissions and billing.
• Ensure task distribution and workflow efficiency within the team.
• Train team members on admission, billing procedures, and software used.
• Organize regular meetings to monitor team performance and address any issues.
• Organize schedules to ensure optimal coverage 24/7.
• Support teams in managing complex or conflict situations with patients and families.

Relations with Other Departments and External Partners:

• Work closely with medical and nursing departments to ensure smooth administrative patient management.
• Liaise with insurance companies, mutual funds, and other coverage organizations to validate care coverage terms.
• Participate in the development and improvement of internal procedures related to admission and billing.
• Provide administrative support to various hospital departments regarding billing and insurance.

Process Optimization:

• Participate in the development and implementation of BAF procedures to ensure the efficiency and accuracy of operations;
• Identify and propose improvements to BAF processes to optimize efficiency.

Reporting and Analysis:

• Prepare BAF activity reports and analyses for management.
• Monitor BAF performance indicators and propose corrective actions if necessary.
• Create summary tables, analyses, and activity reports.
• Establish performance indicators related to BAF.

• Master's degree (Bac +5) in Management, Accounting, or a similar field.
• At least ten (10) years of significant experience as a hospital BAF manager.
• Additional training in hospital management, insurance management, or medical billing is a plus.
• In-depth knowledge of Moroccan legislation regarding health and social coverage is essential.
• Proficiency in hospital management software and billing systems.
• Good knowledge of administrative and accounting procedures related to admission and billing of care.
• Knowledge of standards and regulations regarding social security, health insurance, and mutual funds.
• Competence in using office tools (Word, Excel, etc.).
• Rigor, precision, and ability to manage and work in a team.
• Excellent communication and interpersonal skills.
• Organizational skills, autonomy, and stress management.
• Good listening skills and responsiveness to the needs of patients and external partners.