Job description

Company culture :

Maroc Climate and Security (MCS) – Carrier operates within a predominantly cooperative culture, where people, trust and team spirit shape daily collaboration. The organization relies on a close management approach that supports empowerment, mentorship and collective commitment to meaningful missions. This collaborative foundation is balanced by a strong performance orientation, reflected in clear objectives and results-driven practices. It is further complemented by an innovative dimension that values initiative, alongside structured organizational processes ensuring efficiency, consistency and reliability.

As part of our development, we are recruiting a full-time Customer Service Representative (M/F) for our partner Chubb Fire & Security.

Chubb Fire & Security is an API Group company and one of the leading providers of fire and electronic security solutions and services for customers worldwide.

Chubb has been protecting people and property for over 200 years. Today, its 13,000 employees in over 200 branches and 17 countries work to make the world safer, protect people, and ensure customers' peace of mind.

As a full-time Customer Service Representative (M/F), you will be responsible for the following tasks:

• Provide technical information to customers;
• Handle the commercial and administrative processing of customer orders;
• Process recommendations for equipment replacement from the quoting tool: telephone follow-ups, quote modifications, order entry and tracking, quote portfolio updates...);
• Handle customer requests forwarded by the Customer Relations Department (quote requests and prospects) and ensure communication between customers and branches (Directors and Sales Representatives);
• Record maintenance contracts won by technicians in the quoting tool;
• Update the customer contact database in the quoting tool;
• Analyze commercial activity and report regularly (reporting).
  

You can be part of the MCS team:

• Associate's or Bachelor's degree in commerce, management, or equivalent;
• 2 to 3 years of experience in a sales department;
• Good customer skills and commercial drive;
• Organized, punctual, and motivated;
• Proficient in Microsoft Office Suite;
• Knowledge of the fire safety environment is desired;
• Good command of written and spoken French.

What we offer you:

You will have the opportunity to be part of an international, constantly evolving environment and to join a fun, open-minded team that promotes diversity.

• Standard office hours;
• Work-life balance;
• A continuously growing international environment;
• A continuous learning environment;
• Team building and other activities...etc.
  

Join us now!