Job description

Company culture :

Econocom Morocco operates within a culture primarily focused on collaboration, placing people, trust and quality relationships at the core of its operations. A close management approach encourages guidance, empowerment and skills development within cohesive teams. This dynamic is reinforced by a competitive dimension, supporting ambition, performance and results orientation. It is also grounded in a structured organizational culture ensuring process rigor and reliability, while integrating an innovation component that promotes adaptability and initiative.

Your main tasks as a Service Desk Technician:

• Resolve the client's technical incidents;
• Handle user requests (Calls + E-mails);
• Maintain communication between different support levels;
• Contribute to the continuous improvement of the service and respect contractual commitments and the group's security rules.

Training and Experience:

• Education level: Bac+2/3 in IT / Networks;
• Professional experience level: experience in a similar role is highly desirable.

Behavioral Skills:

• Customer & Service Orientation, Autonomy & ability to manage stress.

Technical Skills:

• General skills in customer relationship management;
• Ability to detect, process, and resolve Level 1 technical incidents;
• Good command of Windows 8 & 10, MS Office Suite, and Outlook;

Location: Technopolis (SalaAlJadida)