Job Description
Roles & Responsibilities
Company: Nestl Maroc SA Location: Agadir Full-time
Position Summary In this role, you will be responsible for driving Nestl s presence and performance within the pharmacy channel by positioning the company as a trusted nutrition partner for infant products. You will ensure optimal product availability, visibility, and quality while delivering excellence in in-store execution and compliance with company standards and the WHO Code. The role involves building strong, long-term partnerships with pharmacy staff through training and engagement, as well as expanding the customer base through active prospecting. Additionally, you will contribute to achieving sales targets, monitor market and competitor activities, and collaborate closely with KAMs to drive territory performance, execute commercial plans, and support data-driven decision-making
A Day In The Life
Position Nestl as a trusted partner and preferred provider of nutritional solutions among pharmacy staff.
Ensure consistent product supply, availability, and in-store visibility of Nestl infant nutrition products by maintaining optimal stock levels aligned with each pharmacy s potential, minimizing the risk of stock-outs.
Monitor and ensure product freshness across visited pharmacies in compliance with the FEFO (First Expired, First Out) principle.
Provide monthly reporting to KAS on expired, near-expiry, or damaged products identified in pharmacies via the Viscum application.
Ensure clear product understanding by delivering concise information on product indications, composition, and usage guidelines to guarantee safe and accurate preparation.
Develop and sustain long-term partnerships with pharmacies by building strong relationships with staff through continuous training, regular updates on infant nutrition and product innovations, maintaining high service standards, and ensuring effective complaint handling with relevant departments (Quality, Consumer Services, etc.).
Train and raise awareness among pharmacy staff on the WHO Code.
Ensure optimal territory coverage and execution in line with the route plan validated by the KAM.
Drive continuous expansion of the customer portfolio through active prospecting and onboarding of new pharmacies.
Partner with the KAM to conduct semi-annual data reviews and support pharmacy segmentation and classification.
Monitor and report competitor activities, particularly WHO Code violations, by accurately documenting and escalating cases to the External Relations & Policy Manager.
Propose and implement approved action plans in alignment with Nestl s strategic objectives and priorities.
Deliver secondary sales targets for key product categories (Cerelac and Growing-Up Milk: NAN 3, NIDO).
Execute the predefined routing plan through the Visicom application.
Ensure full compliance with pharmacy visit standards following ICE (In-Call Execution) guidelines.
Complete and submit daily activity reports at the end of each working day.
Execute the defined Picture of Success standards across assigned pharmacies.