Job description

Company culture :

Capgemini is characterized by a predominantly collaborative culture, placing people, trust and teamwork at the core of its practices. A close management approach fosters guidance, empowerment and skills development within a supportive environment. This culture is reinforced by a strong organizational dimension, ensuring process rigor, reliability and operational efficiency. It is complemented by a competitive component focused on performance and customer satisfaction, while a more moderate innovation dimension supports the continuous evolution of services and expertise.

Join a dynamic company in the IT sector in the heart of Casablanca. As a Senior Salesforce Sales & Service Cloud Consultant, your mission will be to support our clients in transforming their customer experience through innovative solutions.

Actively contribute to the success of our clients' projects by providing in-depth expertise on the Salesforce Sales Cloud and Service Cloud platforms. Aim for excellence in designing and implementing high-performing solutions, while ensuring customer satisfaction and developing lasting trusting relationships.

Your key responsibilities will include:

• Analyzing clients' business needs and translating them into functional and technical specifications.
• Configuring and customizing Salesforce Sales Cloud and Service Cloud environments.
• Designing and implementing complex workflows, automations, and integrations.
• Training and supporting end-users and internal teams.
• Providing technical support and strategic advice to optimize platform usage.
• Keeping up with technological advancements in the Salesforce ecosystem.

You hold a degree of Master's level (Bac +5) or higher, ideally in Computer Science or Electronics.

Professional experience of 5 to 10 years is required, with demonstrated expertise in Salesforce, specifically on the Sales and Service clouds.

To excel in this role, the following skills are sought:

• In-depth mastery of the Salesforce Sales Cloud and Service Cloud platform.
• Excellent analytical, design, and problem-solving skills.
• Ability to manage complex projects and interact with various stakeholders.
• Strong communication and presentation skills.
• Knowledge of project management methodologies (Agile preferred).
• Salesforce certifications (Administrator, Consultant) would be a plus.

If you see yourself in this description and wish to take on new, stimulating challenges, don't wait! Apply now using the "Send my CV to the recruiter" button below.