Job Description

Roles & Responsibilities

Within the Shared Service Center, you will be responsible for supervising and coordinating the team's activities. You will play a crucial role in maintaining operational efficiency and continuously improving processes. Your responsibilities will include supervising billing and collections activities for our client, Coface France, ensuring the compliance, timeliness, and quality of invoices issued; planning skills development initiatives; analyzing key financial indicators, including monitoring receipts, payment delays, disputes, and doubtful debts; providing on-site support for complex tasks; reporting information and anomalies internally, to the EIC (Enterprise Information Center), and to clients; processing administrative requests from colleagues; and ensuring the qualitative management of the activity. You will be responsible for meeting quality objectives by implementing targeted preventive and corrective actions. Manage, motivate, and train the team, including new recruits. Set and monitor individual and team objectives. Handle the administrative tasks for the team (scheduling, absenteeism, leave). Participate in initiatives to improve social indicators (attrition, absenteeism). Actively participate in the preparation of client committees. Monitor and determine initial and ongoing training needs.

Desired Candidate Profile

Qualifications

University degree in insurance, finance, economics, or a related field. Managerial experience in team management. Prior experience in credit insurance, corporate insurance, or a similar role is an asset. Strong analytical and negotiation skills. Excellent written and oral communication skills (French). Ability to work independently and as part of a team. Strong interpersonal skills, professionalism, and a collaborative approach. Attention to detail and results-oriented.