Job description
About Four Seasons:
Four Seasons مدعوم من قبل فريقنا. نحن جماعة من الأفراد الذين يتوقون ليصبحوا أفضل، ويدفعون أنفسهم إلى آفاق جديدة ويعاملون بعضهم البعض كما نود أن يعاملونا في المقابل. أعضاء فريقنا حول العالم يخلقون تجارب مذهلة لضيوفنا وسكاننا وشركائنا من خلال الالتزام بالفخامة بقلب صادق. نعلم أن أفضل طريقة لتمكين موظفينا من تقديم هذه التجارب الاستثنائية للضيوف هي من خلال تجربة موظف عالمية المستوى وثقافة شركة مميزة.
في Four Seasons، نؤمن بالتعرف على وجه مألوف، والترحيب بوجه جديد ومعاملة كل من نلتقيه بالطريقة التي نود أن نُعامل بها نحن أنفسنا. سواء كنت تعمل معنا، أو تقيم معنا، أو تعيش معنا أو نكتشف معنا، نؤمن بأن هدفنا هو خلق انطباعات ستبقى معك مدى الحياة. يأتي ذلك من اعتقادنا أن الحياة أغنى عندما نربط بالفعل مع الناس والعالم من حولنا.
About the location:
جَزْرٌ فِضَاءِي فِي قَلْبِ الْمَدِينَةِ الْحَمْرَاء. يقع بشكل مثالي بين Medina القديمة وحي المدينة الكوزموبوليتان في Ville Nouvelle، يرحب فندق Four Seasons Resort Marrakech بكم مع ملاذ مفعم بالسعادة – 16 هكتاراً (40 فدانا) مليئة بحدائق Moorish وبرك منعشة. هنا، تتحد القيم التقليدية والراحة العصرية. اختبر الاسترخاء الحقيقي في السبا المغربي، دَع الأطفال يلعبون في قَصْبَتِهِم الخاصة، واستمتع بالمناظر لجبال الأطلس من تراسك الخاص.
Night Auditor مسؤول عن الإشراف على عمليات الفندق خلال وردية الليل، لضمان خدمة الضيوف الممتازة، والتعامل مع مهام الاستقبال، وأداء مهام المحاسبة والتدقيق للتحقق من المعاملات اليومية.
Main Duties and Responsibilities
1. To check in guests and perform subsequent administrative procedures, ensuring speedy
allocation of rooms by liaising with Housekeeping and Room Service, through monitoring
departures and room status.
2. To escort guests and familiarise them with facilities and services.
3. To produce and distribute relevant information lists to other departments.
4. To be responsible for cash floats, reporting shortages/overages to the Front Office
Manager, General Cashier and Director of Finance.
5. To take reservations, amendments and handle general enquiries regarding bookings.
6. To prepare all pre-registration for the following day's arrivals.
7. To update guest history records, matching with reservations to ensure continuity of
standards to regular guests and process new guest histories after departure.
8. To handle all facsimiles, e-mails and typing as requested.
9. To be able to multitask and work in a demanding environment
10. To give a detailed hand over to the oncoming shift.
11. To ensure a high standard of grooming, deportment and personal hygiene.
12. To adhere to health and safety, fire and bomb procedures laid down by the hotel.
13. To carry out any other duties as requested by the Front Office Manager or Duty Manager
and to be willing and able to cross train and assist as needed in Reservation and Telephone
duties.
14. To assist all other Front Office departments whenever needed as long as previously trained
for.
15. To be a welcoming and attentive presence in the Lobby.
16. To perform all task to Four Seasons standards.
17. To develop all task regarding the night shift.
18. To be able to easily interact with guest and deal with basic complains.
19. See attached the Four Seasons Core Standards
Job description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.
A Night Auditor is responsible for overseeing hotel operations during the night shift, ensuring excellent guest service, handling front desk duties, and performing accounting and auditing tasks to verify daily financial transactions.
Main Duties and Responsibilities
1. To check in guests and perform subsequent administrative procedures, ensuring speedy
allocation of rooms by liaising with Housekeeping and Room Service, through monitoring
departures and room status.
2. To escort guests and familiarise them with facilities and services.
3. To produce and distribute relevant information lists to other departments.
4. To be responsible for cash floats, reporting shortages/overages to the Front Office
Manager, General Cashier and Director of Finance.
5. To take reservations, amendments and handle general enquiries regarding bookings.
6. To prepare all pre-registration for the following day's arrivals.
7. To update guest history records, matching with reservations to ensure continuity of
standards to regular guests and process new guest histories after departure.
8. To handle all facsimiles, e-mails and typing as requested.
9. To be able to multitask and work in a demanding environment
10. To give a detailed hand over to the oncoming shift.
11. To ensure a high standard of grooming, deportment and personal hygiene.
12. To adhere to health and safety, fire and bomb procedures laid down by the hotel.
13. To carry out any other duties as requested by the Front Office Manager or Duty Manager
and to be willing and able to cross train and assist as needed in Reservation and Telephone
duties.
14. To assist all other Front Office departments whenever needed as long as previously trained
for.
15. To be a welcoming and attentive presence in the Lobby.
16. To perform all task to Four Seasons standards.
17. To develop all task regarding the night shift.
18. To be able to easily interact with guest and deal with basic complains.
19. See attached the Four Seasons Core Standards