Job description

Company culture :

Alten Maroc is defined by a deeply collaborative culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.
This environment is enhanced by a strong drive for innovation, encouraging creativity, initiative, and experimentation across projects.
A structured and disciplined organization ensures efficiency, rigor, and quality in engineering delivery.
Performance and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.

Main mission

• Lead the team responsible for daily support and AMOA for the OMS (Order Management System) tool.
• Ensure service quality, incident resolution, continuous improvement, and alignment between business needs and system evolution.

Key responsibilities

• Support leadership: supervise the handling of incidents, requests, and issues related to OMS.
• Team management: lead, develop skills, organize workload, monitor performance.
• AMOA coordination: gather requirements, write specifications, participate in workshops, functional validation.
• Priority management: arbitrate between incidents, developments, and business requests.
• Escalation process: manage critical issues, communicate with technical and business teams.
• Continuous improvement: optimize processes, track KPIs, propose OMS enhancements.
• Cross-functional communication: interface between IT, Supply Chain, Operations, Customer Service, and external partners.
• Documentation: update procedures, user guides, and training materials.

Profile sought

• Master's degree (Bac+5) in Computer Science, Supply Chain, Project Management, or equivalent.
• Minimum 3 years of proven experience in application support, AMOA, team management, or operational leadership.
• Language level: FR B2 / EN C1

Required skills

• Operational leadership: ability to unite, motivate, and structure a support team.
• Rigor and attention to detail: essential to ensure the quality of analysis and deliverables.
• Ability to challenge technical, business, and partner teams.
• Clear and educational communication, adapted to various stakeholders.
• Stress management and composure in critical situations.
• Solution-oriented and proactive.
• Analytical mindset to understand functional and operational impacts.

Technical skills

• Knowledge of an OMS (Order Management System): order management, orchestration, allocation, flow monitoring.
• Proficiency in support tools (e.g., JIRA)
• AMOA skills: writing specifications, testing, UAT, change management.
• Excel skills: analysis, reporting, pivot tables.
• Supply Chain knowledge: a major asset for understanding operational impacts.
• Experience in application support or operational flow management.
• Knowledge of OMS or WMS environments highly appreciated.
• Ability to work in a dynamic, multi-project, and performance-oriented environment.

What will make the difference

• A structuring leader mindset, capable of bringing method and vision.
• A strong ability to prioritize and manage emergencies.
• Ease in navigating between technical, functional, and operational aspects.
• A desire to continuously improve processes and user experience.