Job description

Company culture :

ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.

Your main tasks:

• Manage technical requests
• You handle technical inquiries from clients by phone and email. You analyze situations, provide appropriate solutions, and ensure rigorous follow-up until resolution, while guaranteeing a high level of satisfaction.
• Respond to sales inquiries
• You assist clients with their information requests regarding the services offered. You identify their needs, provide precise answers, and guide them towards the most suitable solutions.
• Ensure quality multi-channel communication
• You manage interactions by phone and email in French, English, and German. You ensure professional, responsive, and personalized support for every interaction.

The ideal candidate has:

• Excellent command of French, English, and German, both spoken and written, allowing for easy communication by phone and email.
• Knowledge of computer networks and/or IT, which is a real asset.
• Previous experience in customer relations or customer service is appreciated.
• Excellent communication, listening, and writing skills.
• Strong analytical and problem-solving abilities.
• A strong sense of customer service, attention to detail, and organization.
• The ability to work in a team while being independent in managing their work.
• A results-oriented approach and a focus on quality of service.

If you enjoy working in an international environment, taking on technical challenges, and providing a quality customer experience, this position is for you.
Social benefits and others
By joining our teams, you benefit from numerous advantages:

• Permanent contract (CDI).
• Enrollment in CNSS and AMO coverage.
• Meal voucher.
• Transport allowance.
• Full training upon joining.
• Career development path within the Group.
• Partnerships offering preferential rates on many products and services.

We strive to provide our employees with a stimulating, stable work environment conducive to their professional development.
Working hours
44 hours per week, on a rotating schedule.
Net Salary + bonuses
Salary package up to 8,500 DH net, consisting of a fixed salary and an activity bonus.