Job description

As the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality.

Your career is a journey, and how you travel makes a difference.

It's time to make a move. Join our flow.

Reporting directly to the Sales & Operations Manager Service, we are looking for an energetic and enthusiastic Maintenance Supervisor to be based in our Rabat/North Region office. In this role, you will lead the operational service delivery team that ensures that KONE always delivers on its commitments to our customers in a safe and timely manner and to the agreed standards of quality.

A Maintenance Supervisor focusses on creating customer trust, value, and loyalty and hence we are looking for somebody with a proven track record of being a go-getter and understanding customer service at its core. We need someone who can influence, is result driven and is customer centric.

This is a unique opportunity to join a team of professionals who thrive to offer the best service. If you feel you have what it takes and can add significant value to this role and department then apply for this exciting opportunity!

What will you do?

• Lead and manage the maintenance team to ensure safe, high quality and complete-on-time delivery of maintenance solutions within budget.
• Be there and act as the KONE interface to customers and other stakeholders.
• Support the sales team in following up with sales leads and providing KONE service and technical experience.
• Leading and supporting the maintenance team in solving and closing the open callouts and reacting in case of stopped equipment and or safety issues.
• Facilitate the delivery of service according to the service contract requirements, time limits and the KONE quality standards while adhering to local regulations.
• Prepare the overall maintenance program and resource planning.
• Responsible for administrative activities of the maintenance team including daily human resource management (absences, time sheet review/approvals) and report project progress (schedule, maintenance hours, fitter time sheets, budget and risk analysis) to the management team.
• Maintain project documentation and use the KONE tools available.

Are you the one?

• Hold a Diploma or higher in Mechanical or Electrical Engineering.
• Experience in the elevator and escalator industry is a must.
• Minimum 3 - 5 years’ experience in the elevator and escalator industry in a supervisory position is an advantage.
• Effective leader and coach with the ability to motivate a successful team.
• Highly motivated, goal oriented, diligent, organized self-starter with an orientation towards a high level of customer service.
• Ability to work together as a team and promote a harmonious environment.
• Passion for Mechanical & Electrical vocations, with a proven track record and a strong customer focus.
• Excellent English communication.

What do we offer?

• Great dynamic team promoting a collaborative environment.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs covering a wide range of professional skills.
• Engaging job with position description and clear targets.
• Regular feedback through performance discussions.
• Opportunities for individual development.
• Mentoring and coaching programs.
• Flexibility, trust and respect.
• Value-based culture, behaviours and ethics.
• Sustainability and innovation.
• Working for a successful organization.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/