The Business Development Manager for Recovery Services is responsible for developing the debt collection activity for third parties (Third Party Collection), by prospecting new clients, developing strategic partnerships, and supporting companies in optimizing their accounts receivable management. He/She is responsible for acquiring new collection mandates, managing the commercial relationship, and promoting all client risk management services.

Commercial Development

• Prospect and acquire new SME, ETI, and large enterprise clients.
• Identify companies' needs in terms of amicable and legal debt recovery.
• Develop a portfolio of active clients throughout Morocco.
• Develop and implement a commercial action plan dedicated to Third Party Collection.
• Conduct active market and competitor monitoring.

Client Relationship Management

• Present recovery services and associated solutions.
• Understand client issues and propose appropriate solutions.
• Build lasting relationships with financial departments, credit management, general management, and recovery managers.
• Ensure follow-up and retention of the client portfolio.

Commercial Opportunity Management

• Prepare commercial proposals and tenders.
• Negotiate contractual and pricing conditions.
• Coordinate with operational teams to ensure optimal case handling.
• Ensure follow-up of contracts until signature and implementation.

Internal Coordination

• Work in close collaboration with the recovery, legal, and operations teams.
• Ensure effective transfer of new cases to the relevant teams.
• Participate in the continuous improvement of commercial processes.

Reporting and Monitoring

• Update the CRM and ensure the quality of commercial data.
• Produce regular reports on commercial activity.
• Monitor the achievement of individual and collective objectives.

Desired Candidate Profile

• Bac+4/5 degree in Commerce, Finance, Management, Business Law, or equivalent.
• Minimum 3-5 years of experience in B2B commercial development.
• Experience in debt collection, credit insurance, factoring, banking, financial services, or business services is highly desirable.
• Good knowledge of the Moroccan economic landscape.

Technical Skills

• Proficiency in prospecting and negotiation techniques.
• Good understanding of the Order-to-Cash cycle and accounts receivable management.
• Knowledge of amicable and legal recovery procedures.
• Ability to analyze complex needs and build tailored service offers.
• Proficiency in CRM tools and the Office Suite.