Who are we? Concentrix is an international company implanted in more than 70 countries. Specialists in improving the customer experience and optimizing business processes, we help companies transform and achieve excellence, in an inclusive, collaborative and innovative environment.

Your mission as a Customer Advisor

Your main role will be to be our clients' privileged point of contact. You will be responsible for:

• Accompanying prospects and clients in solving problems or providing information.
• Actively contributing to promoting our brand image and developing customer satisfaction.
• Effectively managing complaints.
• Being an ambassador for customer satisfaction!

By what means?

Incoming calls, emails, letters, and potentially interactions via social networks. No telephone prospecting!

What we offer you:

At Concentrix, we make valuing our talent a priority. Here are the unique benefits we offer to recognize your contribution:

Remuneration and benefits:

• Language bonus for multilingual profiles
• Performance bonuses
• Regularity bonus starting from 12 months
• Special Eid al-Adha bonus
• Flexible hours with the possibility of remote work after integration
• Free access to the gym
• Transport provided

Social benefits:

• Advantageous health insurance + CNSS/AMO
• Complementary pension after one year

Optimal working conditions:

• Initial and continuous training.
• A work environment that values quality of life at work.
• Professional development prospects.

Desired Candidate Profile

• Perfect command of French, both written and spoken.
• Mastery of Moroccan Dialect (Darija) with an acceptable level of English.
• Excellent communication skills, organized, autonomous, and a positive attitude.
• Proficiency in digital tools and a natural curiosity for adopting new technologies.
• Knowledge of Fintech / Banking / Financial Services industries.
• Digital customer relationship experience.