Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let s see what it takes. What You Will Do: Handle customer inquiries via chat and email in a professional and courteous manner Resolve issues efficiently while providing accurate and detailed responses Maintain a strong focus on customer satisfaction and deliver an excellent support experience Apply the latest and greatest customer happiness practices Maintain deep understanding of client solutions and meet KPI Communicate with developers and cross-functional specialists.

Desired Candidate Profile

What you need to succeed in this role:

• Excellent English communication skills (at least C1 level)
• Experience in customer support for at least 1 year
• Experience with help desk software and remote support tools
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
• Will be a great plus: Technical support experience