The customer service representative in technical assistance has the main mission of collecting and processing requests remotely from users experiencing difficulties with the use of computer equipment. Reporting to the team manager, their mission consists of: Resolving technical exploitation and maintenance problems by processing questions and providing technical solutions according to quality and deadline imperatives. Before taking on the mission, complete training is provided to prepare them for the responsibilities entrusted to them.
Desired Candidate Profile
Perfect mastery of the French language, with good oral and written fluency. Good listening and orientation skills. Good diagnostic and analytical ability. Successful training in relation to the technical skill requested. Experience in technical assistance is desirable.