Job Summary
To run the food dishes and drinks to the correct tables, clearly announcing each to the guests. To take care of bread service and provide support to CDR on table maintenance.
Job Responsibilities 1
COMMUNICATION
To attend bi-daily team briefing actively.
To efficiently communicate and report to relevant supervisors and co-workers in a transparent way.
GUEST RELATIONS
To recognize guests preferences and anticipate them.
To handle all guests complaints in a friendly and effective way, if escalated, to report to upper management.
OPERATIONS
Always act and perform accordingly to LPM standards.
To have a good knowledge of the menu, wine list, digestive and bar list of LPM.
To successfully complete your training on the online training platform (Flow), and use it on a regular basis (where applicable).
To be able to provide the best possible service to all our guests while interacting in a friendly and welcoming manner.
To be able to recognize our regulars and their preferences.
To always ensure an excellent guest experience.
To successfully follow daily duties and role responsibilities.
Respond quickly and positively to changes within your job role, showing flexibility.
Job Responsibilities 2
LPM Duties/Values
To treat all your colleagues and guests as you will treat your family and friends
Greet all your colleagues when you arrive before starting your duties
Always be punctual, wear the correct uniform respecting the grooming standards
Be smiley, friendly, and respectful with all our guests and your colleagues
Always ensure to provide the full LPM experience to all our guests
Seize every opportunity to explain the LPM concept and signatures dishes/drinks to new guests
Seize every opportunity to develop your own skills/knowledge and share it with others
Create a positive and open-minded environment for all
Support and help your colleagues, and always work as a team
Stay honest, and authentic, and always seek to go the extra mile
Embrace and respect all cultural differences
Skills
Job Knowledge & Skills
• Customer and Personal Service Knowledge of principles and processes for providing customer and personal services.
• Sales Knowledge of principles and methods for showing, promoting, and selling products or services.
• Experience in food & beverage service
Job Experience
Essential
1-2 years in the hospitality industry (F&B department)
Desirable
2 years as waiter or commis
Competencies
Accountability
Brand Engagement L1
Collaboration
Food Safety and Sanitation L1
Guest Relations L1
Hotel Management Standards and Procedures L1
Leadership
Product/Service Management L1
Quality
Resilience
Education
Certificate in Food and Beverage related course