- Responsible for managing overall IT day to day operations to improve infrastructure costs, performance, and end-user satisfaction
- Provide leadership in planning and managing computer operations and production support, systems and database administration, and network operations
- Ensure system performance and SLAs are met
- Managing IT services that include but are not limited to: ( Network active and passive, WIFI, servers, Firewall and infrastructure security, surveillance system, Storage, Internet, data center, Cloud service include hosting, online backup, O365, etc…,
- Manage IT resource requirements to ensure an appropriate balance between tactical and strategic demands
- Implement IT continuous improvement programs
- Lead IT asset management team to ensure assets full lifetime cycle value is achieved
- Manage strategic relationships with key IT product and service providers
- Provide in-depth technical expertise for both tactical and operational initiatives
- A provision in close cooperation with third-party service provider an IT infrastructure that is suitable for the group to access and use their business applications
- Assess the relative impact of IT industry trends on current and future enterprise infrastructure needs and projects.
- Interface with business unit managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness.
- Analyze and predict trends and develop long-range plans designed to maintain cost-effectiveness.
- Participate in IT strategy planning activities.
- Responsible for designing and troubleshooting the network of IT services to meet the functional objectives of the business.
- Develop the reporting for vendor performance in areas that include quality, capacity, systems, and responsiveness.
- Ensure the infrastructure team is mitigating, monitoring, and managing infrastructure-related risks.
- Work closely with project team members line managers for time allocation and prioritization.
- Manages a dynamic team of individuals, constantly searching for creative ways to elevate the capabilities of technology systems to meet business needs.
- Participate in the budget process.
At least 5 years of IT experience including managing teams responsible for architecture design and deployment, systems lifecycle management, and infrastructure planning and operations.Experience in areas such as network design and administration, data center operations, database administration, and systems programming and administrationStrong management and people development skillsUnderstanding of ITIL practicesAbility to think logically and demonstrate strong analytical and problem-solving skillsAbility to manage internal and external projects from inception to completionExpertise in setting and managing customer expectationsSkill in conceptualizing creative solutions as well as documenting them and presenting them to senior managementStrong knowledge and understanding of business needs with the ability to establish and maintain a high level of customer trust and confidenceExperience implementing packages and working with vendorsExcellent oral and written English and same for communication skills