Title: Site Reliability and DevOps Engineer 
Location: Morocco (Remote-friendly) | Department: Infrastructure

About ZIWO

ZIWO is a modern Omni-Channel Cloud Contact Center Solution (CCaaS), enabling businesses to connect with their customers via Phone, WhatsApp, SMS, and more — all from one platform.

With built-in integrations for leading CRMs and a flexible open API, ZIWO makes it simple for companies to scale customer communication. Today, we support operations in over 145 countries, with a strong footprint in the GCC.

About the Role

About the Role

We’re looking for a skilled and motivated Site Reliability and DevOps Engineer to join our Infrastructure team in Morocco. This position is remote-friendly, giving you the flexibility to work from anywhere in Morocco.

In this role, you’ll play a critical part in designing, maintaining, and optimizing our infrastructure to support ZIWO’s global services. You’ll collaborate with cross-functional teams to streamline deployments, automate tasks, and ensure our systems run smoothly, securely, and reliably.

What You’ll Be Doing

• Design, build, and operate scalable and reliable infrastructure based on business and engineering needs.


• Take ownership of the entire service lifecycle—from design to deployment, operations, and refinement.


• Identify manual or error-prone workflows and automate them to improve system efficiency.


• Provide system design consulting, capacity planning, and launch support.


• Monitor and maintain system health, ensuring optimal performance and minimal downtime.


• Use automation to scale systems sustainably and improve delivery velocity.


• Utilize public cloud tools (AWS/OCI) to enhance speed-to-market and reliability.


• Lead or contribute to blameless incident responses and postmortems.


• Participate in on-call rotations to support alerts or incidents during off-hours when required.

What We’re Looking For

• Bachelor’s degree in Computer Science or a related field.


• 3–5 years of experience in a DevOps or Site Reliability Engineering role.


• Strong experience with:
  
  
  
  • Linux (Ubuntu)
  
  
  • Ansible and Terraform
  
  
  • Docker and Kubernetes (production-grade)
  
  
  • CI/CD pipeline design and management
  
  
  • Git & Git Flows
  
  
  • Public Cloud providers: AWS and/or OCI
  
  
  • Monitoring tools: Prometheus, InfluxDB, Elasticsearch
  
  
  • PostgreSQL
  
  
  • Languages: Python and/or Go
  
  
  
  

• Bonus skills:
  
  
  
  • VoIP: FreeSwitch, Asterisk, Kamailio
  
  
  • AWS services: SNS, SQS, Firehose, Redshift
  
  
  • Grafana
  
  
  • Network and virtualization knowledge: KVM, LAN/WAN, Cisco switches
  
  
  
  

• Proficiency in French is required for effective communication with internal and external stakeholders.

Why Join ZIWO?

We are proud to be an equal opportunity employer and are committed to building a diverse team that reflects a broad range of experiences and perspectives.

At ZIWO, you’ll be part of a forward-thinking environment where innovation, collaboration, and growth are at the heart of everything we do.