Job Description

Roles & Responsibilities

Who are we?  

Concentrix is ​​an international company operating in more than 70 countries. Specialists in improving customer experience and optimizing business processes, we help companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.

Your mission as a Customer Advisor

Your main role will be to be the primary point of contact for our clients. Your responsibilities will include:

To support prospects and clients in solving problems or to provide information.

To actively contribute to promoting our brand image and developing customer satisfaction.

Manage complaints effectively.

Be an ambassador for customer satisfaction!

By what means? Incoming calls, emails, letters, and potentially, interactions via social media. No cold calling!

What we offer you:

At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:

Remuneration and benefits:

• Language bonus for multilingual profiles
• Performance bonuses
• Regularity bonus starting from the 12th month
• First special A d El Adha
• Flexible hours with the possibility of remote work after integration.
• Free access to the gym
• Transport assured

Employee benefits:

• Advantageous health insurance + CNSS/AMO
• Supplementary pension after one year

Optimal working conditions:

o Initial and continuing training.

o A work environment that values ​​quality of life at work.

o Career development prospects.

The profile is looking for:

We are looking for talented individuals who possess:

They are perfectly fluent in French, both written and spoken.

They possess excellent communication skills, are organized, autonomous, and adopt a positive attitude.

They are proficient with digital tools and demonstrate a natural curiosity to adopt new technologies.