Job Description

Roles & Responsibilities

We are looking for a ServiceNow Developer to join our teams and participate in the design, development, and optimization of the ServiceNow platform. You will be involved in the entire project lifecycle, from needs analysis to production and advanced support.

Main Missions:

• Design, develop, and configure applications and workflows on ServiceNow.
• Implement, customize, and integrate the main ServiceNow modules: IT Service Management (ITSM), Customer Service Management (CSM).
• Develop scripts (Business Rules, Client Scripts, UI Policies, Script Includes).
• Participate in integrations with third-party tools (API, Web Services, LDAP, SSO, etc.).
• Adhere to ServiceNow development best practices (Scoped Apps, Flow Designer).
• Contribute to the continuous improvement of the platform and ensure technological watch.
• Train and support internal teams and key users.

Desired Candidate Profile

• Minimum 3 years of experience on ServiceNow.
• Mastery of ITSM, CSM, HRSD, GRC modules (at least 2 modules among these).
• Excellent knowledge of ServiceNow scripting (JavaScript client-side and server-side).
• Solid integration skills (REST, SOAP, API).
• Good understanding of ITIL processes.
• Ability to work in Agile/Scrum mode.
• Analytical mind, autonomy, and proposal-driven.

Certifications appreciated:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (ITSM, CSM, HRSD...)
• ITIL Foundation v4

Languages:

• French: fluent
• English: fluent