Job Description

Roles & Responsibilities

Position: Customer Success Manager Microsoft with German Job Description: Arrow Enterprise Computing Solutions , a division of the Arrow Electronics Group (16,500 employees across 58 countries, with revenue of over $29 billion) , provides IT professionals (service providers, software vendors, and system integrators) with comprehensive technology solutions, along with training and services, in five main segments: servers, storage, and virtualization, networking and security, infrastructure software, and cloud solutions. As part of its growth, ARROW ECS is expanding its teams and seeking a Customer Success Manager Microsoft About the Role In this role, you support the Microsoft / Cloud Inside Sales team both operationally and administratively with a focus on the ArrowSphere platform. The objective is to manage processes efficiently, provide optimal partner support, and ensure smooth operations. Your Responsibilities Review and validation of ArrowSphere orders (multi-vendor) Error analysis, ticket creation, and coordination with account management Validation of bill feeds and invoicing data Proactive management of vendor renewals Partner support (ArrowSphere, invoices, credit notes) Escalation management Independent work in the Microsoft Partner Center portal to manage partner and customer information Close collaboration with Inside Sales and Operations teams Salesforce queue management Microsoft tenant transfer monitoring Management of ArrowSphere user registrations What is in it For You? Full Permanent contract, Social advantage: CNSS, CIMR, Health insurance. Very good working atmosphere in a team of passionate collaborators. Work culture where you can make an impact. Dynamic environment with a friendly work atmosphere. Interesting career development opportunities in a quickly growing environment. Working within an international organization, recognized worldwide in its sector. #LI-HL1 Do you see yourself as our future colleague? If yes send us your application. PLEASE ATTACH YOUR RESUME IN ENGLISH Location: MA-Casablanca, Morocco (Boulevard Al Quods) Time Type: Full time Job Category: Sales

Desired Candidate Profile

Your Profile Experience in customer service, inside sales, or IT business in general Structured and detail-oriented working style Strong communication and problem-solving skills Ability to work independently and as part of a team Basic understanding of cloud technologies (IaaS, PaaS, SaaS) Fluent English & German speaking