Job Description

Roles & Responsibilities

The Business Development Manager Debt Collection is responsible for developing the debt collection business for third parties (Third Party Collection), by prospecting new clients, developing strategic partnerships, and supporting companies in optimizing their customer credit management. They are responsible for acquiring new collection mandates, managing commercial relationships, and promoting all customer risk management services.

Commercial Development

• Prospect and acquire new SME, mid-cap, and large enterprise clients.
• Identify companies' needs in terms of amicable and judicial debt collection.
• Develop a portfolio of active clients across the entire Moroccan territory.
• Develop and implement a commercial action plan dedicated to Third Party Collection activities.
• Maintain active market and competitor intelligence.

Client Relationship Management

• Present collection services and associated solutions.
• Understand client issues and propose appropriate solutions.
• Build lasting relationships with financial directors, credit management, general management, and collection managers.
• Ensure the follow-up and retention of the client portfolio.

Commercial Opportunity Management

• Prepare commercial proposals and tenders.
• Negotiate contractual and pricing conditions.
• Coordinate with operational teams to ensure optimal file handling.
• Ensure follow-up of contracts until signature and implementation.

Internal Coordination

• Work in close collaboration with the collection, legal, and operational teams.
• Ensure efficient transfer of new files to the relevant teams.
• Participate in the continuous improvement of commercial processes.

Reporting and Management

• Update the CRM and ensure the quality of commercial data.
• Produce regular reports on commercial activity.
• Monitor the achievement of individual and collective objectives.

Desired Candidate Profile

Qualifications

• Bac+4/5 in Commerce, Finance, Management, Business Law, or equivalent.

Experience

• Minimum 3-5 years of experience in B2B commercial development.
• Experience in debt collection, credit insurance, factoring, banking, financial services, or business services is highly desirable.
• Good knowledge of the Moroccan economic landscape.

Technical Skills

• Proficiency in prospecting and negotiation techniques.
• Good understanding of the Order-to-Cash cycle and customer credit management.
• Knowledge of amicable and judicial collection procedures.
• Ability to analyze complex needs and build tailored service offers.
• Proficiency in CRM tools and the Office Suite.