Job Description

Roles & Responsibilities

We're looking for a Senior Reservation Agent to join our team in Marrakech, Morocco on a full time, permanent basis.

In this role, you'll be at the heart of delivering exceptional travel experiences, ensuring accommodation, transport, activities and other travel services are secured accurately and efficiently across a diverse portfolio of destinations. Working closely with suppliers, operational teams and the Reservation Supervisor, you'll play a key role in supporting the smooth and profitable operation of our reservations function.

The team is supporting a growing and increasingly complex portfolio of trips, including destinations across Eastern Europe, the Nordics, Greenland and Iceland, while also taking on additional UK operational support. This role would suit someone who enjoys managing a high volume of bookings, building strong supplier relationships and confidently balancing multiple priorities in a fast-paced travel environment. You'll also provide day-to-day support to Reservation Agents, helping maintain high standards of accuracy and service across the team.

Desired Candidate Profile

• Experience within the tourism or hospitality industry, particularly within reservations, sourcing or supplier management
• Knowledge of trip operations across FIT, tailor-made, MICE and/or small group travel
• Experience working with DMCs and tourism suppliers
• Strong ability to build and maintain supplier relationships while negotiating competitive rates and services
• Experience using travel-related systems and Microsoft Office applications, including Excel
• Strong written and verbal communication skills in both English and French (additional European languages are highly regarded)
• Experience managing high-volume bookings, multiple competing priorities and complex operational requirements with exceptional attention to detail