Job description

Company culture :

ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.

You will be responsible for managing and improving the performance of a team dedicated to selling Borrower Insurance. Your main mission will be to help manage the activity, support the development of advisors' skills, and ensure the achievement of the project's commercial and quality objectives.

Your main responsibilities include:

Manage, motivate, and support a team of sales advisors.
Monitor individual and team performance (sales, quality, productivity).
Implement action plans to meet and exceed goals.
Provide regular coaching, listen to calls, and develop team skills.
Track performance indicators and produce activity reports.
Ensure compliance with project procedures, scripts, and quality standards.
Participate in the recruitment and onboarding of new employees.
Maintain a positive and results-oriented team dynamic.

Profile sought:

Excellent spoken and written French.
Proven experience in team management in a customer relations center.
Experience in insurance (ideally Borrower Insurance) is highly desirable.
Leadership, organizational skills, and a results-oriented mindset.
Ability to analyze performance and implement corrective actions.
Very good interpersonal skills and ability to motivate teams.

Expected qualities:

Clear & reassuring communication: adapt your speech to the general public's expectations.
Organization & responsiveness: manage calls and customer files effectively.
Customer focus: identify needs and propose the best solutions.
Enjoys challenges: motivated to meet and exceed set goals.
Social benefits and others
Social benefits and others
By joining our team, you benefit from a stable, motivating, and rewarding work environment, with many concrete advantages:
Permanent contract (CDI) from hiring.
Training on our tools and processes.
Attractive salary package: fixed salary + performance bonus.
Full social coverage: CNSS + AMO.
Access to numerous partnerships (restaurants, leisure, shopping, wellness...) with exclusive discounts reserved for our employees.
Dynamic environment that encourages internal growth.

Working hours

44 hours per week.
Salary
Attractive salary package.