Job description

Company culture :

Concentrix is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a collaborative dimension, promoting trust, empowerment and close managerial support. It is also built on a structured organizational culture, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate innovation component fosters adaptability and continuous improvement of practices and services.

As part of the development of our activities, we are looking for Italian-speaking Customer Advisors to join our teams in Marrakech.
Your mission:
Respond to customer requests via phone, email, or other communication channels.
Advise and assist customers, providing them with answers that meet their needs.
Ensure quality service and contribute to customer satisfaction and loyalty.
Comply with the company's procedures and quality standards.

Profile sought:

You have excellent command of the Italian language, both written and spoken.
You have good listening and communication skills.
You are dynamic, serious, motivated, and customer-oriented.
Previous experience in customer relations, contact centers, or customer service is a plus, but candidates without experience and highly motivated are also welcome.
You are available and wish to grow professionally in a dynamic and stimulating environment. 

What we offer:

A welcome bonus of 1500 DH
At Concentrix, valuing our talents is a priority. Here are the exclusive benefits we offer to recognize your contribution:
 An attractive salary with additional bonuses
• Language bonus dedicated to our multilingual Game-Changers.
• Retention bonus starting from the 12th month and attractive performance-related bonuses.
• Special bonus for Eid al-Adha.

 Exceptional social benefits:

• Advantageous health insurance and complementary retirement plan after one year.
• Free access to our gym.
• Guaranteed company transport, to reach the workplace safely and without logistical difficulties.
• Continuous training to develop your skills and acquire new knowledge specific to the role.
 A dynamic work environment:
• Themed events and gifts throughout the year to strengthen team spirit.
 Workplace: Marrakech
 Language required: Italian
 To apply: send your CV indicating in the subject line "Italian-speaking Customer Advisor - Marrakech".
Join us and build your professional future with us