Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Role Overview

Monitors and tracks ATM, Self-Checkout, printer and other equipment and system functionality. Responds to system alerts, notifying customers, users and / or technicians as required. Researches and isolates causes of system / operational issues. Ensures timely and appropriate response to all noted issues, communicating outages and restorations to relevant parties.

Key Responsibilities

• Provides Tier 1 and Tier 2 technical support.
• Troubleshoots and resolves: End-user hardware, operating system and software related problems.
• Basic network, server and related connectivity / system integration issues.
• Follows technical support standards.
• Escalates complex problems to higher level Remote Monitoring personnel and/or technical team members.
• May help with installation, configuration, testing and modification of integrated hardware and software system components.
• Communicates problem, resolution and root cause information to users.
• Participates in Remote Monitoring projects to address and resolve critical and complex systems issues.

Required Qualifications

• Education or equivalent work experience required.
• Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Remote Monitoring.
• Good communication skills and preferably business English skills (Written and spoken).

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation  The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations