Job Purpose
Identify, investigate, and mitigate fraudulent activities.
Key Result Responsibilities
- Continuously monitor real-time credit card transactions for potential fraudulent activity.
- Use fraud detection tools and software to analyze transaction and identify irregularities.
- Investigate flagged transactions to determine their legitimacy.
- Contact customers to verify suspicious transactions and gather necessary information.
- Provide support to customers affected by fraud, ensuring a positive and reassuring experience.
- Document and maintain detailed records of all investigations and actions taken.
Key Result Responsibilities - Continued
- Prepare reports on fraud trends and cases for management review.
- Liaise with other departments such as customer services and ground operations to resolve fraud cases efficiently.
- Work closely with the fraud prevention team to develop and implement strategies to reduce fraud.
- Ensure all activities comply with industry regulations and company policies.
- Maintain a high level of confidentiality and adhere to data protection standards.
- Maintains good working relationships with all departments, management and staff ensuring professional independence.
Qualifications (Academic, training, languages)
- Bachelor’s degree in accounting/Finance/Business Administration or equivalent; alternately a diploma in a related field combined with the needed working experience.
- Professional membership / certification in Aviation industry is an advantage.
- Proficient in Microsoft Office (Advanced Excel and PowerPoint), Internet and Web Search.
- Highly analytical with Good skills.
- Good English Language, (French and Arabic are a plus).
- Moroccan Nationality is a must
Work Experience
- 3 + years of experience in consumer fraud mitigation in an online environment.
- 2+ years of experience in Internal Control, Finance or Accounting in any service industry, preferably in the Airlines or Aviation Industry; low cost airline experience is an advantage.
- Previous experience with systems and software used to both detect and prevent fraudulent activity.
- In depth understanding of payment processing (credit card, ACH).
- Proven skills in analyzing data,
- Cost-oriented, possesses effective persuasive, negotiation and problem-solving skills.