About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.
About the Job:
Under the supervision of the Executive Housekeeper, the housekeeping coordinator is responsible for ensuring that all the guest requests are fulfilled on time as well as receiving service orders and following up on their completion. The coordinator directs the housekeeping operation from the office, assigns rooms and follows up with other departments to make sure that the rooms are released on time.
Responsibilities:
- Starts the day by assigning the duties to the room attendants in HotSOS, after thoroughly getting all the information from Opera and cross-checking with HotSOS
- Opens the Coordinator telephone line for the guests and employees
- Checks traces and special guest requests for the arriving guests
- Communicates with all parties with regards to tasks needing attention
- Monitors closely the progress of the cleaning of the rooms
- Intercepts HotSOS requests that have not been addressed on time in the Orders Console and takes the respective measures
- Coordinates rooms re-allocation between attendants upon need
- Prepares evening special amenities list for the Turndown shift
- Handles other administrative work assigned by the Managers
- Alerts the Managers immediately about in-coming Glitches or long-term technical issues
- Monitors and coordinates the assignment of the on-going special projects
- Prepares the daily room attendants schedule for the following day and submits for approval to the Manager
- Resolves traces in Opera system once sure that item is in the room.
- Check on early arrivals and follow up with inspectors that rooms are ready within the time limits
- Uses all available software systems to ensure that all on-going tasks are underway according to schedule
- Update the Managers on any important situation about the operation
About You:
- Minimum High school education
- Strong communication and listening skills
- Good English and French languages
- High organizational skills
- Good computer skills and familiar with Microsoft office and other business-related systems