Director of Spa page is loaded
Director of Spa
locationsMarrakech time typeFull time posted onPosted Today job requisition idREQ10317209
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.At the Four Seasons Resort- Marrakech we are looking for stars to join our amazing property and to be a part of our dream team!
About Four Seasons Hotels and Resorts
Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customised service. Currently operating 129 hotels, resorts and residences in major city centres and resort destinations in 44 countries, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveller reviews and industry awards.
About Four Seasons Resort Marrakech
As the world’s leading operator of luxury hotels, Four Seasons Hotels and Resorts currently manages 129 properties in 44 countries. Open since 2011, Four Seasons Resort Marrakech offers a vacation experience of unlimited variety, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world.
Job description:
The Director of Spa manages and overseas the operations of the Spa department, fitness, tennis & paddle facilities,. He/She provides cutting edge advice and makes key strategic and operational decisions for the Spa department with regards to treatments and philosophies. Creating, developing and implementing of Spa and Wellness treatments and concepts is crucial to this role.
The Spa Director must demonstrate effective retail management and knowledge of local practices. He/ She will be in charge of the development of the spa and salon in accordance with Four Seasons standards.
Skills:
The ideal candidate is a current Director of Spa or a Senior Spa manager with 3-5 years’ experience in the role.
Strategic, proactive and who have a proven track record in both sales and marketing of the Spa.
Applicants need to evidence the understanding of market trends and need to put together sound business plans.
To have a creative flair to create a tasteful spa environment, have good communication in French and English and interpersonal skills and demonstrate effective leadership.
Applicants are required to have at least five years previous employment in a related position. Spa Management or Hospitality Education is preferable.
What you will do:
Ensures the training of the Spa staff to exceed standards. Ability to work with Learning Manager and Designated Trainers to achieve the best possible learning environments for spa staff. The ability to be responsible for the administration of goods, requisitions, inventories, storage and cost-effective usage of all department related materials and assets, according to standards to ensure for smooth operation. The ability to issue recommendations regarding the annual operating budget, capital investment budget, operating planning, and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data. The ability to maintain operating criteria/spa concepts and be responsible for the coordination and scheduling of all Spa related services in relation to consistency with policies, philosophy and objectives for the Spa. The ability to interview and select job applicants as well as effectively supervise, discipline, mentor and give performance evaluations for Spa employees and convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale. The ability to participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service. The ability to work closely with Engineering Housekeeping, and Laundry, to maintain quality and mechanical operation, cleanliness and special requirements of all Spa equipment and facilities. The ability to keep Director of Leisure & Wellness informed about the department, all employees' performance, and guests concerns and comments and assist with other duties as needed.
What you bring:
Minimum 5 years management experience in a luxury Spa. Demonstrates superior knowledge and passion of spa, wellness, and holistic modalities. Thorough knowledge of 5-star service standards, effective application of spa staffing models, proven ability to create and implement spa service menus, effective retail management, successful marketing strategies, and demonstrated ability to project costs, revenue and to adhere to the budget that supports monthly / annual financials. A proven record of being able to schedule staff and complete payroll records and reports in accordance with budgeted guidelines. A record of promoting growth through increasing revenue and daily operational efficiency while maintaining healthy spa morale.
Join Our Team
Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Resort – Marrakech offers to the guest a special care and a modern take on traditional Moorish architecture next to the Menara Gardens, we provide also to our employee a haven of serenity and a good work environment and a same level of care that we expect to be shared with our clients.
What to expect: You will……
Be able to follow and guaranty the ethics and values of our company such as trust, integrity, respect, honesty, and fairness on a consistent basis.
Be a leader of the Golden Rule which is the foundation for all dealings with our employees and guests: Do unto others as you would have them do unto you.
Be part of a cohesive team with opportunities to learn, grow and develop.
Have the opportunity to engage in diverse and challenging work.
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done