Job Purpose
- To act as a middle point between Flight Operations and Rostering team or other internal/external parties with objective of ensuring all necessary logistics for Pilots and Crew on daily basis.
- Provides administrative support to the Pilots on daily basis ensuring smooth workflow and effective internal communication
Key Result Responsibilities
- Ensure arrangement, and confirmation of the required logistical supports: reservations, crew transportation, crew hotel accommodation and flight tickets
- Collaborate with OCC/Rostering to support in efficiently managing issues while providing a high quality of performance and avoid any Crew complain
- Handling Logistics issues as hotels unavailability and provide optimal solutions
- Timely follow up crew accommodations bookings /transportations in case of changes on planning on daily basis to ensure business continuity and comfort of the crew as well as to avoid unnecessary charges
Key Result Responsibilities - Continued
- Coordinates with the Scheduling and Training teams to facilitate on time training for pilots.
- Handles function purchases and expense claims including uniforms, stationery and business cards as per instructed and in line with agreed budget; processes requests on the ISR. Coordinates with Finance for timely settlement of all function related invoices.
- Attends meetings when required, prepares and communicates minutes of meeting as directed by the Chief Pilot. Assists pilots with any needed files or material timely and regularly.
- Performs any additional responsibilities as assigned by the line manager.
Qualifications (Academic, training, languages)
- Bachelor’s degree in Management/Administration or equivalent is preferred.
- Higher Diploma in Office Management/Secretarial Skills from a recognized institution combined with needed experience is acceptable for this role.
- Proficient in Microsoft Office, Advanced Excel, Internet and Web Search.
- Very good communication skills (verbal, written) expressed in high level of accuracy.
- Very good in English and French languages.
- Moroccan Nationality is a must
Work Experience
- 3 years of related working experience in an administrative or coordination role in the operations department in any industry, experience with Airlines/Aviation industry is an advantage.
- Demonstrates effective interpersonal skills; a team player capable of supporting teams.
- Relative experience in handling rosters, schedules and spread sheets is a must.
- Financial skills such as invoice handling/ accounting is preferred.
- Proven skills in working with data and resources in a cost-effective manner.
- Possesses good organizing as well as time management skills in a frequently changing environment.
- Customer oriented capable of promoting and selling Company’s services.
- Cost-oriented, possess effective persuasive, negotiation and problem solving skills.
- Multi-task oriented with high attention to details.
- Dependable, self-initiative, takes ownership, and displays energy and enthusiasm.
- Capable of working hard and under pressure.