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Technical Support Team Leader

locationsMA-Casablanca, Morocco (Boulevard Al Quods) time typeFull time posted onPosted Today job requisition idR225566

Position:

Technical Support Team Leader

Job Description:

Principal Accountabilities

● Manages and directs the Tech Services group by providing resources, training, and support needed for staff to service internal and external customers.
● Manage and develop line staff, including providing direction, hiring, coaching and corrective action. Determine staff utilization, certification requirements.
● Strategic planning for technical roles, as well as with existing and prospective customers/suppliers.
● Process improvement/design and other duties as assigned.

Job Complexity

● Coordinates and supervises the daily activities of business or technical support or production team
● Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
● Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager
● Typically does not spend more than 20% of time performing the work supervised
● Accountable for the results of a large and/or moderately complex support or production operations team including subordinate work leaders
● Applies acquired expertise to analyze and solve problems without clear precedent
● Provides input on resource planning and policy development
● Coaches team members on performance, completes employee performance evaluations and recommends pay actions

Experience / Education

Typically requires 5–7 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience.

Location:

MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:

Full time*

Job Category:

Engineering and Technology