We shape innovation in healthcare. For everyone. Wherever they are.

Siemens Healthineers'
portfolio of innovative solutions plays a central role in clinical
decision-making and the patient care journey. With a workforce of 71 000
passionate employees in over 70 countries, we push the boundaries of what is
possible to help everyone live longer and healthier lives.

Are you looking to join an
innovative company and become a part of transforming our healthcare system?

As part of the development
of its activities, Varian Business Area is looking for
the Hardware Field Service Representative. This position will
be based in Casablanca or Rabat in Morocco.

Varian, a Siemens Healthineers
Radiation Oncology Business Area, we bring together the world's best talent to
realize our vision of a world without fear of cancer. Together, we work
passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community
of scientists, clinicians, developers, researchers, professionals, and skilled
specialists pushing the boundaries of what’s possible, to improve people’s
lives around the world. We embrace a culture of inclusivity in which the power
and potential of every individual can be unleashed. We spark ideas that lead to
positive impact and continued success.

Job Summary:

The Field Service Representative (FSR) is the primary contact for
Varian customer service and repair needs ensuring that our customers’ equipment
always operates efficiently. The Hardware FSR is responsible for
troubleshooting, repairing, installing, upgrading, and performing preventative
maintenance on all designated Varian equipment (Clinac, TrueBeam, Halcyon) according
to instructions and company guidelines. Each FSR operates in a designated field
service territory and represents Varian. This requires a high level of
professional communication with their team, customers, management, sales, and
other technical support.

Your Tasks and Responsibilities:

• Troubleshoot, diagnose,
  and repair all Varian Hardware equipment within an assigned service territory,
  including preventative maintenance, installations and upgrades per Varian guidelines.
• Time Management - maintain
  a schedule to include preventative maintenance installations and upgrades as
  well as incoming customer calls.
• Be able to assess urgency
  of customer request and follow-through to completion.
• Understand and recognize
  the need to escalate incidents when necessary or request additional assistance
  from more tenured representatives.
• Examine difficult customer
  issues, diagnose, and resolve the issues and meet established customer service
  levels.
• Maintain effective
  territory management and expense control which includes timely completion and
  submission of field service reports and other required documentation according
  VMS procedures
• Develop and maintain
  strong customer relationships through the use of strong written and verbal
  communication skills.

Minimum Required Skills and Knowledge:

• Successfully completed degree in Electronic – Electrotechnics, Biomedical engineering & computer science


• Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field.


• Proven work experience of minimum 3 years in a similar position.


• Uses acquired job skills and company policies to complete assigned tasks.


• Sound knowledge of and professional experience with Network analysis test equipment.


• Advanced knowledge of Desktop computer hardware and operating systems.


• Basic knowledge of server hardware and operating systems.


• Familiarity with Oncology Information System (OIS) Record and Verify (R&V) and Treatment Planning Systems (TPS) preferably from Varian (Aria-Eclipse).


• A thorough understanding of the separate OIS responsibilities of Varian Service reps and the Customer Physicists with regard to Treatment Planning Systems.


• Understanding and familiarity with Customer facing documentation.


• Performs routine maintenance such including major machine update (STB’s) Capable of performing Maintenance Release upgrades with assistance or supervision.


• Achieve certification status.

Other Desired Skills and Knowledge:

• Experience in Servicing Linear accelerator, preferably Varian Brand (Clinac, TrueBeam, Halcyon)


• Able to handle difficult customer situations including troubleshooting while customer is observing.


• Is assigned as primary support for machine accounts.


• Be able to understand and utilize the escalation process to RISS FSR, Manager, NTS, PSE, applications.

Other Requirements:

• French, Arabic and English language, written and spoken.


• Valid passport – able to travel in Africa, Europe and the United States


• Driving license is a plus.

GDPR

We care about your data privacy and
take compliance with GDPR as well as other data protection legislation
seriously. For this reason, we ask you not to send us your CV or resume by
email. We ask instead that you create a profile in our talent community where
you can upload your CV. Setting up a profile lets us know you are interested in
career opportunities with us and makes it easy for us to send you an alert when
relevant positions become open.

Diversity and Inclusion

Diversity, Equity, and Inclusion are
strong values that represent our company. We commit to studying all
applications in accordance with these values and in full transparency.