* Identify business development opportunities from customers

* Making Market Research to identify the market share and opportunities

* Monitor customers’ receivables and drive them to pay as per Aramex standards

* Meet CRM KPIs (daily calls target & distribution, opportunities, etc…)

* Ensure the integrity and accuracy of data updated in the CRM system

* Ensure customer contracts are valid and ensure they are renewed on time

* Regain the highest number of inactive customers and new clients to increase revenue

* Understand and execute pipeline, forecasting, and revenue projections

* Ensure privacy and confidentiality of customer data in line with the company data security policies

* Collaborate with the team to achieve its objectives and targets

* Increase cross selling and up-selling opportunities

* Analyze customers performance to increase growth and production

* Prepare / Assist in preparing offers and rates for customers

* Follow up with Accounting Team in terms of pending claims and billing adjustment of customers along with the COD transfers

* Create strategic relationship with customers to maintain the business

 

* Excellent communication skills

* Very Good English speaking and written

* Very good negotiator

* Very Good in analyzing data

* Familiar with Microsoft Application (Excel ,PowerPoint)