Responsibilities :
1/ Customer Care :
▪ General support of our customers on any defined channel (phone, mail, chat, etc.)
▪ Information management to customers and internal, local departments
▪ Ensuring an accurate and customer-oriented processing of complaints and customer requests in line with SLAs
▪ Solving application requests as well as general questions regarding our products
▪ Providing price information and product availability as well as delivery time, open order requests, etc.
▪ Providing user assistance with ordering tools and customer self-service tools
▪ Managing administrative tasks, such as sending customer documentation
▪ Providing information on repair process for our private end consumers in/out of warranty
▪ Storing and retrieving customer information in appropriate customer database (e.g. completion of customer creation in CRM and SAP, update of customer information, ensuing information is valid, etc.)
2/ SC Management:
▪ Oversee the end-to-end supply chain process, from procurement to End-User.
▪ Manage inventory levels and optimize inventory turnover.
▪ Coordinate with HQ to ensure timely and cost-effective deliveries.
▪ Monitor and improve supply chain efficiency, including transportation and logistics.
▪ Implement inventory control and demand planning procedures.
▪ Manage warehousing and distribution operations in collaboration with 3PL partner
▪ Implement and manage quality control processes within the supply chain.
Qualifications :
▪ Minimum bachelor’s degree in business administration, international trade or equivalent.
▪ 3 – 5 years’ experience in sales administration and supply chain management or a similar role.
▪ Proficiency in office software and CRM systems.
▪ Excellent communication and customer service skills.
▪ Languages: French, English (German is a plus)
▪ Strong organizational and multitasking abilities.
▪ Attention to detail and accuracy in data entry and record-keeping.
▪ Familiarity with sales processes and procedures.
▪ Ability to work effectively in a team and collaborate with various departments