PURPOSE & IMPACT ON ORGANIZATION:

You contribute to the store profitability by:

• Meeting or exceeding sales and KPI (key performance indicator) targets for a defined area within the store


• Leading team members and coach them on an excellent consumer experience


• Assuming leadership responsibilities in the absence of the Store Manager


• Role model a culture of consumer centricity within the store

KEY RESPONSIBILITIES:

• Actively connect and engage with consumers entering the store


• Drive the store KPI's and contribute to store sales


• Responsible for improving and coaching on the consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards


• Be a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity)


• Coach store team on Seasonal product and Brand knowledge effectively during consumer interactions


• Train and coach store team on product features and benefits, and unique selling points clearly to address consumer needs


• Role model how to connect our consumers to relevant digital and omnichannel tools to provide a seamless shopping experience for our consumers


• Train the store team on all omnichannel related sales tools


• Train and coach the store team on the digital consumer journey in the store


• Manage merchandise delivery processing on the same day it arrives


• Keep an organized stockroom and direct sales floor replenishment to ensure your assigned area’s and/or the entire store’s complete product offer is immediately available and easily accessible to customers on  a consistent basis


• Execute all applicable loss prevention procedures


• Maintain a safe and productive shopping and working environment


• Ensure all Omni channel operations are being managed with excellence


• Takes ownership of Store KPIs and ensures team are aware of KPIs and how they contribute


• Actively maximizing sales and minimizing loss


• Keeps an up-to-date awareness of our competitors


• Implements improvements to operations and processes contributing to the performance of the store                                         


• Ensure all Omni channel services are managed with operational excellence


• Collaborate productively and respectfully with team members


• Communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance


• Seek coaching and learning opportunities to continually improve your performance


• Complete all applicable training programs and effectively apply the learning on the job


• Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making your workplace an inclusive and welcoming environment for all.


• Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations


• Support the recruitment, onboarding and training of store team members


• Motivates and inspires individuals within area of responsibility to maximize and drive a performance culture


• Share best practices to drive the overall store team performance     


• Ensure all HR policies and procedures are adhered to


• Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance

KEY RELATIONSHIPS:

• Customers


• Peers and Supervisor

MINIMUM QUALIFICATIONS:

• Minimum 12 month’s work experience in a sports and/or fashion customer- and commercial-focused retail environment


• Advanced selling experience and comprehensive product, retail and industry understanding


• Experience of supervising team members


• Intermediate numeracy and literacy and advanced verbal communication skills