Description de l'entreprise
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find opportunities in brands that match your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS"
Description du poste
Main Duties:
- To type, take minutes and dictation, draft letters, handle telephone calls, file and trace correspondence.
- To assist and support the operation of the hotel if and when needed.
- To assist the outlet manager in developing documents related to Policies and Procedures for the Food and Beverage Operation Manual.
- To be responsible for the security and upkeep all Food and Beverage files.
- To coordinate the input of all standard recipes in to the computers and maintenance of the computerized recipe file.
- To type and coordinate the printing of all outlet menus for the outlet managers.
- To create a Food & Beverage Database on (suppliers, guests, and other contacts).
- To prepare the relevant materials for all meetings attended by the Food & Beverage Director: Daily Operations Meeting, Daily Food & Beverage briefing, Executive Committee Meetings, Food & Beverage Departmental Meetings, and Sales & Marketing Meeting.
- To submit Purchase Requests for the Food & Beverage Division for signature to the Food & Beverage Director and log and trace Purchase Requests for execution.
- To handle and direct all Food and Beverage Enquiries to the appropriate Heartist.
- To coordinate a master weekly schedule for all division (management only)
Other Duties:
- To report for duty punctually wearing the correct uniform and name tag.
- To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
- To provide friendly, courteous and professional service at all times.
- To maintain good working relationships with colleagues and all other departments.
- To respond to any changes in the department as dictated by the needs of the hotel.
- To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
- To attend training and meetings as and when required.
Qualifications
Must possess outstanding guest services skills, professional presentation and sophisticated verbal & written communication skills
Must be Guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
Proficient in French and English languages (verbal & written), additional languages are an asset
Must be able to handle a multitude of tasks in an intense, ever-changing environment
Must be flexible in terms of working hours, and able to work with little or no supervision
Informations supplémentaires
Sofitel Royal Bay Resort Agadir