IT Specialist

TapTalent.ai - Morocco - Tangier
Key Responsibilities:

IT Support:

  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, VoIP and more.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper recording, documentation and closure of trouble tickets.


IT Asset Management:

  • Maintain an accurate inventory of all IT assets including computers, printers, monitors, software, and other peripherals.
  • Manage the deployment and retrieval of IT assets for work from home employees, ensuring they have the necessary equipment to perform their jobs effectively.
  • Coordinate with IT vendors for the procurement of IT assets.


Hardware Support:

  • Troubleshoot, repair, and replace hardware as necessary.
  • Coordinate with vendors for the repair or replacement of equipment under warranty or maintenance contract.


Software Support:

  • Assist in the installation, configuration and maintenance of software applications including Microsoft 365, Intune, Azure Active Directory, and VoIP telephony.
  • Troubleshoot software application issues and work with the Global ICT team and software vendors to resolve issues.


Communication and Collaboration:

  • Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
  • Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver required desktop service levels.


Qualifications:

  • Bachelor's degree in information technology, Computer Science, or a related field.
  • Proven experience in a similar role, preferably within a global team.
  • Strong knowledge of Microsoft 365, Intune, Azure Active Directory, VoIP telephony, and other common IT applications.
  • Experience with IT service management tools.
  • Excellent problem-solving skills and the ability to troubleshoot complex IT issues.
  • Strong English communication skills, both verbal and written.
  • Ability to work well in a team and collaborate effectively with colleagues at all levels.
Post date: 23 October 2024
Publisher: LinkedIn
Post date: 23 October 2024
Publisher: LinkedIn