A3malouna.com on behalf of:

A3malouna.com

We are looking for a motivated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be the first point of contact for our valued customers, providing assistance, resolving inquiries, and ensuring a positive experience. If you are a problem-solver with excellent communication skills and a passion for delivering exceptional customer service, we want to hear from you.

Responsibilities

Customer Assistance

Respond promptly and professionally to customer inquiries via phone, email, and chat.

Provide accurate information regarding products, services, and policies to assist customers effectively.

Issue Resolution

Investigate and resolve customer issues, escalating to the appropriate teams when necessary.

Ensure timely and satisfactory resolution of customer concerns, maintaining a high level of customer satisfaction.

Product Knowledge

Develop and maintain a deep understanding of our products and services.

Stay informed about updates, new features, and industry trends to better assist customers.

Documentation

Document customer interactions, issues, and resolutions in the customer support system.

Contribute to the creation and maintenance of a knowledge base for common customer queries.

Communication

Communicate effectively with other internal teams to convey customer feedback, trends, and recurring issues.

Collaborate with team members to share insights and improve overall customer support processes.

Quality Assurance

Participate in quality assurance initiatives to ensure consistent and high-quality customer support.

Provide feedback on support processes and suggest improvements for efficiency.

Qualifications

High school diploma or equivalent; additional education or certification in customer service is a plus.

Proven experience in a customer support role or a related customer-facing position.

Excellent communication skills, both written and verbal.

Strong problem-solving and decision-making abilities.

Empathetic and patient demeanor when dealing with customer concerns.

Familiarity with customer support tools and systems.

Ability to work in a fast-paced environment and adapt to changing priorities.

Benefits

Competitive salary

Professional development opportunities

Collaborative and inclusive work environment

If you are passionate about delivering exceptional customer service and thrive in a customer-centric role, we invite you to apply for the Customer Support Representative position. Join our team and contribute to creating positive experiences for our customers!