Analyst, Customer Service

Join Yazaki. Connect to the future.

Country: Morocco (MA)
City: Meknes
Worksite / Location: YMM2
Job Function: Quality
Job Discipline: Customer Service
Job Family: Quality Assurance Methods
Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for a Analyst, Customer Service in our plant in [[location]].
• Level of studies: Bac+5 in quality, engineering, production, or technical field
• Experience : Min 2 years experience on automotive industry
• Language: Fluent speaker of French and English
• High communication skills
Attributions & Tasks:
Improve internal and external quality results,
- Implementation of immediate actions to stop the non-conformity
- Collect, analyse quality data, conduct quality meetings and develop corrective and preventive actions.
- Ensure proper validation of the equipement & poka yoke,
- Check the effectiveness of corrective actions
- Development and follow-up of the 'weekly defect monitoring' as well as the follow-up of 'internal QIP'
- Follow-up of internal and external derogations.
- Organization of quality circles to develop immediate and preventive actions in the case of an external or internal claim.
- Internal quality roadmap "QIP" Follow-up
- Monitoring of actions taken during internal and external audits
- Ensure the realization of audits \_ Layered
- Responsible for the subordinates management (LQCs)
- Ensure good management & communication with the team
- Follow-up of the application of the rules of hygiene and security, and inform the department concerned on any non-respect of these rules..
- Ensure good level of 5's in the shop floor and office
- Ensure the application of internal and External procédure & Customer CSR
- Preparation of external documents (Request for deviation, rectification and, etc.)
At Yazaki, we are committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship.
We are looking forward to receiving your application and to get to know you. Please apply by clicking the 'Apply Now' button. We wish you all the success in your application!
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