Reaching out to existing or potential customers by analyzing their business needs and convince them by choosing Aramex as a business partner to increase opportunities and close the deal with maintaining strategic customer relations.

* Identify business development opportunities from customers

* Making Market Research to identify the market share and opportunities

* Monitor customers’ receivables and drive them to pay as per Aramex standards

* Meet CRM KPIs (daily calls target & distribution, opportunities, etc…)

* Ensure the integrity and accuracy of data updated in the CRM system

* Ensure customer contracts are valid and ensure they are renewed on time

* Regain the highest number of inactive customers and new clients to increase revenue

* Understand and execute pipeline, forecasting, and revenue projections

* Drive the use of e-Tools across all customers

* Ensure privacy and confidentiality of customer data in line with the company data security policies

* Collaborate with the team to achieve its objectives and targets

* Increase cross selling and up-selling opportunities

* Analyze customers performance to increase growth and production

* Prepare / Assist in preparing offers and rates for customers

* Follow up with Accounting Team in terms of pending claims and billing adjustment of customers along with the COD transfers

* Go the “extra mile” to meet sales quota and facilitate future sales

* Create strategic relationship with customers to maintain the business

•    Excellent communication skills

•    Very Good English speaking and written

•    Very good negotiator

•    Very Good in analyzing data

•    Familiar with Microsoft Application (Excel ,PowerPoint)