Key activities

Overall goals / Typical measures

External

DHL customers

·Portray a professional, courteous and helpful attitude in all dealings with internal and external customers.

·Provide all Customers with accurate DHLE information to ensure timely and effective service quality.

·Respect of DHL dressing code.

Achieve the agreed KPIs.

-BOS

-HV Improvement % of over 48 hrs

Internal

Import Customs Team Leader

▪Timely report issues to be raised to the higher level to get the appropriate support.

▪Support with the practical experience and knowledge

In daily activities to achieve goals and objectives.

External

Customs officials

§Comply with Customs Compliance.

Other regulatory officials (Finance, Trade and Transportation)

▪Comply with the regulatory policy and rules to make DHL as reliable business partner.

▪Liaise on specific issue and problem if necessary.

Internal

Gateway staff at all levels

▪Build-up the co-operative relationship with the practical levels in Gateway and provide the positive attitude /solution when necessary.

Gateway Operations & Local Country Operations staff

▪Activate standard clearance procedure in accordance with DHL priorities and goals.

Process

Customs Clearance

§Ensure the accurate preparation of import and export Customs declarations and the timely provision of those for review (as required).

§Ensure that customer databases are maintained.

§Resolve specific disputes or provide advice on technical issues with customers.

§Maintain a thorough knowledge of Customs practices and procedures.

Customs Supervision

§Contribute to team effort to ensure the attainment of both inbound and outbound shipment clearance, efficiently within clearance performance targets and transit time.

Achieve the agreed KPIs.

-BOS

-HV Improvement % of over 48 hrs

People - Management