IP Operations
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
DHL Global Forwarding has an opening for IP Operations in Morocco. In this specific position you will execution Operations of Industrial Projects by any Transport mode, from A to Z with an excellent service quality , ensuring guidelines and policies are respected and all Operational KPIs are met.
Join us in connecting people and improving lives!
In this IP Operations position
- You will execute all types of operations related to Industrial Projects with all transport modes, including Ocean, Air, and Road.
- You will ensure seamless execution of operations, including physical attendance and supervision of operations inside the ports or terminals when needed.
- You will monitor all transport details from A to Z, including hazardous cargo.
- You will deliver excellent customer service by providing accurate and timely updates and proactive solution proposals.
- You will ensure the shipments adhere to Moroccan Customs regulations.
- You will coordinate with the clearing broker for smooth execution of customs clearance.
- You will fill and upload all required documentation in our systems and/or to the relevant stakeholders.
- You will coordinate with all carriers for accurate and timely movements, ensuring all documentation and information are accurate.
- You will ensure all performed operations are managed via our CW1 system, both from revenue and cost management aspects, reflecting the correct margins.
- You will handle the billing of the revenue and submission of invoices to the customers within the agreed timelines and as per internal KPIs.
- You will monitor and ensure all operational KPIs are met and propose process improvements where needed.
- You will develop and maintain a solid relationship with the customers, as well as service providers.
- You will maintain an optimal level of customer satisfaction.
- You will proactively propose solutions to customers for any potential problems or regular process improvements.
- You will ensure SOPs and COPs are implemented in full.
Now, here’s what we need from you.
- Computer Literate – All MS Programs and willing to learn additional computer skills
- Good negotiation skills
- Ability to work in a team environment and transfer of knowledge to team members
- Ability to work within time constraints, make own decisions and advise Client of logistics solutions
- Punctuality and time management skills are essential elements of this position.
- Ability to work under extreme pressure with minimal supervision.
- Ability to communicate effectively on all levels & departments for alignment of projects with company goals
- Ability to communicate effectively on all levels
- Creativity and problem-solving capabilities
- Must have previous freight forwarding & logistics experience in all transport modes
- Familiarity with Moroccan Market rules regulations ( Customs – Carriers – Public Authorities …), best practices and performance standards
- Outstanding customer relationship skills
- Team Player
- Min 5 years’ experience in Operations by all Transport modes, with deep Knowledge & experience in handling Industrial Projects and Warehousing
- Bachelor’s Degree or equivalent experience/qualification
- Fluent English
- Fluent French
- Fluent Arabic
We offer:
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
