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Operations Coordinator - ATM network

Morocco
  • Coordinating local providers and centralized services
  • Uptime monitoring, improving the uptime and meeting Objectives
  • Service providers and internal KPIs monitoring
  • SLA monitoring and ensuring its reflection in invoice reductions
  • Regular reporting ( service providers KPIs, internal reporting)
  • Regular review of service performance with local providers
  • Incidents resolution
  • ATM installations (system definition and  support onsite)
  • Onsite visits  
  • Cost control (invoices control, credit notes, reporting, etc)
  • Coordination with internal services
  • Developing strategies towards ATM availability improvement, failure avoidance, revenue increase and cost optimization.
  • Process improvements, documentation and manual preparation
  • Project management, testing and supporting implementation
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Post date: Today
Publisher: Bayt
Post date: Today
Publisher: Bayt