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Technicien Help Desk (Anglophone)

Technicien Help Desk (Anglophone)

Open-ended contract

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Mission

As a HelpDesk Technician, you will be the first point of contact for our users, ensuring quick and effective resolution of incidents and requests. By joining our HelpDesk team, you’ll play a key role in user satisfaction while contributing to the continuous improvement of our services.

Profile

Your Key Responsibilities :
Handle Level 1 requests (calls, emails, self-service). Diagnose and resolve incidents remotely based on established procedures. Develop and update procedures to enhance operational efficiency. Escalate complex issues to Level 2 or Level 3 support as needed. Perform back-office tasks such as request processing. Train new hires and provide occasional administrative supervision. Stay updated on client systems and processes to ensure autonomy.

Technical Environment:

Tools: ITSM (ServiceNow), Microsoft Office Suite, Windows 10/11 Frameworks: ITIL (bonus if familiar)

What We’re Looking For:

Fluent English skills. Proactivity, prioritization, and deadline management. Solid understanding of IT systems and networks. Strong troubleshooting and problem-solving skills. Excellent communication and documentation skills for user interaction and procedure creation. Ability to work independently, manage time effectively, and thrive under pressure.

Organization

Inetum is an agile and innovative IT services company, a global provider of digital services and solutions. We support our clients in maximizing the potential of digital flow, in a constantly evolving world where needs and uses are rapidly transforming.
With nearly 27,000 employees across 26 countries, Inetum combines proximity, industry expertise, and high-value-added technological solutions.

Country

Morocco

Location

Casablanca

Contract type

Open-ended contract