Job Purpose

This
role represents the first contact of our members and visitors to KOFISI, with
main focus on the value, Open with
Optimism. The receptionist’s responsibilities generally include
receiving visitors, in person or indirectly by communicating with them on a
phone call answering, taking and relaying messages. Maintaining our client
records and administrative tasks are part of the job deliverables.

Overall Duties and
Responsibilities

●Ensure that our client experience the company value
“OPEN WITH OPTIMISM” in delivering superior friendly service

oManage the meet and greet of all incoming visitors

oProvide support for day one experience at all times

oFacilitate resolution of all visitors’ and members’
parking requirements

oProfessional call answering, including correct calls
transfer, message taking and follow up

oEnsure COVID policy is executed and adhered to at all
times

●Collaborate with centre team to adhere to standard
operating procedures

oEnsure the opening and closing procedure is followed
whenever on duty for the same

oUpload and maintain clients’ information on Office
RnD as required

oTake and maintain accurate records of bookings and
use of meeting room facilities

oEnsure all billable services provided to the client
have been accurately recorded and billed for

oActively follow up to ensure all FM tickets raised
are resolved in a timely manner where possible

●Provide service at any scheduled community/
networking events as front of house

oServing as a host and ensuring all relevant set up
preparations are done on time

oOrganizing transport services for guests and members
as may be required

●Qualification & skills

oFluency in English,
French & Arabic languages is an added advantage

oGood written and
oral communication skills

oAthletic – highly
energetic and chatty in a professional manner

oWell presented
–presentableappearance, pleasant,
maintains eye contact engagement and approachable

oStrong time
management skills

oBasic analytical
skills

oStrong attention to
detail

●Experience

o3 years’ experience
in the front office