BepartofadynamicstoryofgrowthandinnovationacrossAfricaandjoinadedicatedteamfocusedondeliveringthemost
advancedanddesignledworkenvironmentsforlargemultinationalandlocalcorporationsoperatingontheContinent.

KOFISIisAfrica'sleadingflexibleworkspaceprovider,offeringenterpriseallinoneMembershipstothemostsophisticated,
productive and engaging office environments available. Owned by Sunbird
Business Services, KOFISI has 6 Centres in Nairobi and is operational in a
further 4 gateway cities, including Lagos and Dar EsSalaam.

KOFISI
believes that employees are the most important part of any business and by
providing a work environment that supports and stimulates its Members, through
leading space design, the latest technology and front foot hospitality
services, they will feel motivated and inspired to do their best - everyday.

First
and foremost, KOFISI supports the productivity of business through first class
hospitality service and in order to maintainourbrandpositionastheflexibleofficeindustryleaders,weaskthateverymemberofourteamismotivatedto deliver an incredible customer service everyday.

All
our personnel - no matter what their role - should be driven towards making
every Members' day hassle free, leaving themtoconcentrateonthemostimportantaspectsoftheirbusiness.Ifyou'dliketobepartofanexcitingandinnovative service-led
journey, and your skills, energy and experience fit, we hope you'll apply for a
position withKOFISI.

The IT Assistant will be
responsible for implementing and maintaining all ICT systems and processes,
providing front-line support to help users handle issues with computer
programs, hardware and peripherals. He/ She should always strive to research,
suggest and implement new innovations within ICT that increase efficiency in
the company. The IT Assistant utilizes technical and creative problem-solving
techniques, ensuring overall smooth running of all Centres within budget.

·Phone
billingsoftware

oEnsures timely and accurate dissemination of
phone records to each Centre every billingdate
from 3CX phone system

·Networkmapping

oEnsure all mapped resources are accessible to appropriate users
on the network from the application server

oEnsure all network resources are well
maintained, secured and on proper back-upsystems

oEnsure client networks and network resources
are well maintained.

·Firewallappliance

oManage,configureandmaintainallSonicwallappliancesonthenetworktoensurethatcorporatebrowsing policies are adheredto

oManage security policies to ensure threats
from outside are kept atbay

oManage, monitor and secure VPN tunnels on the
KOFISI Wide AreaNetwork

oLiaise with the supplier when needarises

oEnsure the equipment is on proper back-upsystem

·InternetAccess

oEnsuretheinternetisalwaysupandrunningandfollowtherightprocedureswheneverthereisanoutage from anISP

oMonitor usage trends, analyze gateway reports
to advice on overall bandwidthrequirements

·Usersupport

oEnsure all KOFISI machines are properly
running and loaded with propersoftware

oEnsure that client on-boarding procedure is
followed with regard to ITprocedures

oHelptroubleshootanddiagnoseclientsmachinesandadviseonsolutionsifproblemcannotberesolved

oTrain Centre teams on basic IT set-up and
troubleshooting procedures for clients within theircenters

·Back-up

oEnsure regular back-up of all KOFISI machines
is done per KOFISI policies andprocedures

·Clienton-boarding

oEnsurethatallICTrequirementsaremetandtheclientisproperlyset-uptoaccessallnetworkresources necessary i.e. internet, phones
andprinter

·Generalsupport

oAdvise KOFISI administration when acquiring
new IT equipment and source for reliablesuppliers

·Voice Over Internet Protocol(VOIP)

oEnsure the entire phone system is always up andrunning

oDirectly responsible for any outages from local telcos i.e. liaise
with support to troubleshoot and make sure service is restoredASAP

oEnsure configuration is done properly to
accommodate SRST (Survivable Remote SiteTelephony)

oEnsure the phone system is secure from any unauthorized access
both from within and without the KOFISI Wide AreaNetwork

oDirectly manage the call manager in terms of any configuration to
accommodate client on-boarding and exiting

oLiaise with the supplier in-case of any
problem I cannot resolve on myown

·Switches and wireless accesspoints

oEnsure the switches and access points are
properly configured andsecured

oEnsure the wireless is accessible by
authorized personsonly

oEnsure all appliances are on proper power
back-upsystems

·Power Backup

oEnsure all power backup systems are checked on
an regular basis to ensure 100% uptime on all internet, network and access
control equipment

·Website

oBasic knowledge on website design and
maintenance – WordPress

·Networkinfrastructure

oInstallation and termination of any new
network infrastructure that might be required likeCabling,

Switches, Patch Panels

oTrace and fault finding on networkinfrastructure

·Qualification &skills

oFluent in French, Arabic and English

oBachelor’s degree in Computer Technology from
a recognizedinstitution

oNetworkmapping

oInteraction and configuration of Cisco systems
and appliances (routing andswitching)

oBasictroubleshooting

oGood knowledge of Ciscoequipment

oGood knowledge ofVLAN

oWell presented –presentable appearance,
pleasant, maintains eye contact engagement andapproachable

oReliable and able to work over weekends and
overtime whenrequired

oGood communication and reportingskills

oStrong time managementskills

oExcellent organizational, team and analyticalskills