Mercier Consultancy MD is thrilled to announce a unique opportunity for a Dutch Speaking Customer Service Agent to work remotely from anywhere in the world.
This position allows you to engage with Dutch-speaking customers while fostering a global work environment.
You will be the key point of contact, ensuring that clients receive the highest standard of support and service.
Responsibilities Provide exceptional customer service to Dutch-speaking clients via phone, email, and chat, addressing inquiries and concerns.
Offer accurate product information, assist with order processing, and guide customers through various service-related questions.
Resolve complaints and issues with professionalism, aiming to maintain high levels of customer satisfaction.
Document customer interactions and feedback in the CRM system for quality assurance and continuous improvement.
Collaborate with team members across different time zones to ensure seamless communication and service delivery.
Stay informed about company products, policies, and industry trends to provide clients with relevant information.
Competitive Monthly Salary Fully Paid Relocation Package Monthly Performance Bonus Fully Paid Training 2 Extra Salaries Per Year Health Insurance And Much More.
.. Fluency in Dutch (both written and spoken); proficiency in English is an asset.
Previous experience in customer service, preferably in a remote setup.
Excellent communication skills and a strong customer-focused mindset.
Ability to think critically and solve problems efficiently in a fast-paced environment.
Proficient in CRM systems and familiar with standard office applications.
Self-motivated and capable of maintaining productivity while working independently from home.
Willingness to learn and adapt to new systems and customer service practices.