We’re R5 Labs , the innovative tech company behind Edgemony and Product Heroes and ServiceNow official partners .
With a passion for creating high-impact solutions, we’re on a mission to build and deliver industry-leading services and tools for our clients in the EMEA region.
If you're ready to be part of a collaborative, remote-first team focused on delivering value through technology, we’d love to meet you!
Role Summary: As a ServiceNow Independent Consultant at R5 Labs, you'll lead strategic implementation and optimization projects specifically focused on Customer Service Management ( CSM ), Strategic Portfolio Management ( SPM ), IT Asset Management ( ITAM ), and IT Operations Management ( ITOM ).
You'll partner directly with clients, analyze their needs, and deliver customized solutions that enhance operational efficiency and client satisfaction across the EMEA region.
Key Responsibilities: Solution Design and Implementation: Manage end-to-end implementation of ServiceNow solutions, specifically tailored to CSM, SPM, ITAM, and ITOM, from requirement gathering through configuration, testing, deployment, and post-implementation support.
Module Specialization: Configure and optimize core ServiceNow modules, primarily focusing on Customer Service Management, Strategic Portfolio Management, IT Asset Management, and IT Operations Management.
Consulting and Advisory: Act as a trusted advisor, offering expert guidance to clients on best practices, process optimization, and maximizing the ROI of ServiceNow investments within targeted modules.
Process Enhancement: Continuously analyze, recommend, and implement process improvements to elevate the performance and effectiveness of client ServiceNow environments, particularly within CSM, SPM, ITAM, and ITOM domains.
Stakeholder Collaboration: Collaborate closely with technical teams, business stakeholders, and end-users to ensure seamless adoption, comprehensive knowledge transfer, and sustained client satisfaction.
Remote-First Culture : Work from anywhere within the EMEA region, with flexibility in your schedule to maintain work-life balance.
Collaborative Environment : Join a supportive team that values knowledge sharing and professional growth.
Professional Development: Access to ongoing training and certification support to expand your ServiceNow expertise.
Impact-Driven Projects : Work on high-impact projects that drive real change for our EMEA clients.
ServiceNow Expertise: Minimum of 5 years of direct, hands-on experience implementing and configuring ServiceNow, specifically with demonstrated expertise in CSM, SPM, ITAM, and ITOM modules.
Technical Proficiency: Strong knowledge of ServiceNow platform customization, including JavaScript scripting, REST/SOAP API integrations, workflows, and automation specific to CSM, SPM, ITAM, and ITOM.
Certifications: Certified Implementation Specialist (CIS) certifications in CSM, SPM, ITAM, or ITOM modules highly preferred.
Project Management Skills: Proven track record managing and delivering multiple concurrent ServiceNow projects with a focus on targeted modules, meeting deadlines, and effectively prioritizing tasks.
Communication Skills: Excellent written and verbal communication capabilities, with a proven ability to articulate technical concepts clearly to both technical and non-technical stakeholders.
Remote and International Experience: Demonstrated ability to effectively manage remote projects and stakeholders, specifically within the EMEA region.
Language: Fluency in English is mandatory.
Nice to have Certifications: Certifications (CIS in ITAM, ITOM, GRC, CSM, HAM, or similar) are highly advantageous.
Any other EMEA language is preferred but not required