Job :
Join a team that turns every call into an opportunity!
Who are we?
Concentrix is an international company present in over 70 countries. We excel at improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.
Your mission as a Back Office Customer Advisor
As a Back Office Customer Advisor, you will play a key role by:
Processing customer requests with precision: Handle customer requests and inquiries through written channels, including emails, online forms, or chats, while ensuring precise and structured follow-up.
Resolving problems effectively: Analyze requests, identify suitable solutions, and handle complaints to ensure customer satisfaction.
Ensuring quality and compliance: Follow internal procedures and quality standards in every interaction to maintain impeccable service.
Contributing to customer loyalty: Provide personalized responses that build trust and strengthen customer relationships.